Billing Terms & Conditions

Effective Date: September 2026

These Billing Terms & Conditions explain the billing, pricing, payment, order verification, and refund practices applicable to purchases made from Oakford Tools through oakfordtools.com.

By placing an order with us, you agree to these Billing Terms & Conditions together with our Terms of Service, Payment Policy, Shipping Policy, Returns & Refunds Policy, and Privacy Policy.

Billing Information

When placing an order, you agree to provide accurate, complete, and current billing information.

This may include:

  • Full name

  • Billing address

  • Email address

  • Telephone number

  • Payment details required by the selected payment provider

Incorrect or incomplete information may result in payment delays, additional verification, or cancellation of an order where reasonably necessary.

Currency

All prices displayed on our Australian store are in Australian Dollars (AUD) unless clearly stated otherwise.

The total amount payable will be displayed during checkout before you confirm your purchase.

Accepted Payment Methods

We accept the payment methods displayed during checkout.

Available methods may include major credit and debit cards, digital wallets, and other payment options supported by our payment providers.

Available payment methods may change from time to time.

Payment Authorisation

By submitting an order, you confirm that you are authorised to use the payment method provided.

You authorise the applicable payment provider to process the total amount shown at checkout.

Payments may be subject to approval by your bank, card issuer, or payment provider.

Payment Security

Payments are processed using secure payment systems provided through our e-commerce platform and payment service providers.

We use reasonable security measures designed to protect customer and transaction information.

Complete card details may be handled directly by the relevant payment processor rather than stored by Oakford Tools.

Order Verification

For security and fraud-prevention purposes, we may review or verify certain orders before fulfilment.

We may request additional information where reasonably necessary to verify:

  • Customer identity

  • Billing information

  • Shipping information

  • Payment authorisation

  • Other relevant transaction details

If required verification cannot be completed, we may cancel the affected order and refund any payment already successfully collected, where applicable.

Pricing

We aim to ensure that product prices and other charges displayed on our website are accurate.

If we identify a genuine pricing or listing error before fulfilment, we may contact you regarding the issue and take appropriate action in accordance with applicable Australian law.

Shipping Charges

Our current Australian shipping options are:

Shipping Method Processing Time Estimated Delivery Cost
Economy Shipping 1–3 Business Days 5–8 Business Days Free
Standard Shipping 1–3 Business Days 3–4 Business Days $15 AUD

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Taxes

Applicable taxes will be included or displayed as required for the transaction.

The final amount payable for your order will be shown during checkout before payment is confirmed.

Billing Errors

If you believe you have been charged incorrectly, please contact us at support@oakfordtools.com as soon as possible.

Please provide your order number and details of the billing issue so our team can investigate.

Failed or Declined Payments

Payments may be declined by your bank, card issuer, or payment provider.

If your payment is unsuccessful, you may need to:

  • Check your payment information

  • Confirm sufficient funds are available

  • Contact your financial institution

  • Use another payment method available at checkout

We may not receive the specific reason why a financial institution declines a payment.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If an order is successfully cancelled after payment has been collected, an applicable refund will generally be returned to the original payment method.

Refunds

Approved refunds are generally issued to the original payment method used for the transaction.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Refund eligibility is governed by our Returns & Refunds Policy and applicable Australian consumer law.

Chargebacks and Payment Disputes

If you believe there is a problem with a transaction, we encourage you to contact us first at support@oakfordtools.com so we can investigate and attempt to resolve the issue.

Nothing in this section limits any legal rights you may have regarding payment disputes.

Fraud Prevention

We may use reasonable fraud-prevention and security measures to protect customers and Oakford Tools against unauthorised transactions.

Orders reasonably identified as potentially fraudulent or unauthorised may be held for verification or cancelled where appropriate.

Australian Consumer Law

Nothing in these Billing Terms & Conditions excludes, restricts, or modifies any rights, guarantees, or remedies available under the Australian Consumer Law that cannot legally be excluded.

Changes to These Terms

We may update these Billing Terms & Conditions periodically to reflect changes to our payment methods, business practices, services, or applicable requirements.

The latest version will be published on this page with an updated effective date where appropriate.

Contact Us

For billing, payment, refund, or transaction enquiries, please contact:

Oakford Tools

500 Punchbowl Rd
Lakemba NSW 2195
Australia

Phone: +61 478 930 921
Email: support@oakfordtools.com
Website: oakfordtools.com