Payment Policy

At Oakford Tools, we aim to provide a secure and straightforward checkout experience. This Payment Policy explains how payments are processed when you purchase products through oakfordtools.com.

Accepted Payment Methods

Available payment methods are displayed at checkout and may vary depending on your device, location, and payment provider.

Depending on availability, payment options may include:

  • Major credit cards

  • Major debit cards

  • Digital wallet payment methods

  • Other payment methods displayed at checkout

The payment options shown during checkout are the payment methods currently available for your order.

Currency

Unless otherwise stated, prices on our Australian store are displayed and processed in Australian Dollars (AUD).

Your bank or payment provider may apply additional currency conversion or transaction fees where applicable. These fees are determined by your financial institution and are not charged by Oakford Tools.

Secure Payments

We take payment security seriously.

Payments made through our online store are processed using secure payment technology provided by our e-commerce platform and authorised payment service providers.

Sensitive payment information is transmitted using appropriate security measures.

Payment Processing

Payment is generally required when an order is placed.

After you submit an order, your payment may be subject to authorisation and verification by your bank, card issuer, or payment provider.

An order may not proceed if payment cannot be successfully authorised or processed.

Payment Authorisation

By submitting payment information, you confirm that:

  • The information you provide is accurate

  • You are authorised to use the selected payment method

  • Sufficient funds or credit are available for the transaction

  • You authorise the applicable amount to be charged for your purchase

Providing false or unauthorised payment information may result in an order being cancelled.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

We may request reasonable information to confirm an order or payment before fulfilment.

If required verification cannot be completed, we may cancel the affected order and issue an appropriate refund for any successfully collected payment.

Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

An order confirmation acknowledges that we have received your order. Orders may remain subject to payment verification, product availability, and other reasonable fulfilment checks.

Failed or Declined Payments

A payment may be declined for reasons determined by your bank, card issuer, or payment provider.

If your payment is declined, please:

  • Confirm that your payment details are correct

  • Check that sufficient funds are available

  • Contact your bank or payment provider if necessary

  • Try another available payment method

Oakford Tools may not receive specific information explaining why your financial institution declined a transaction.

Pricing

We aim to ensure that product prices displayed on our website are accurate.

Unless otherwise stated, prices are shown in AUD.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping Charges

Our current shipping options are:

Economy Shipping: Free
Standard Shipping: $15 AUD

Applicable shipping charges will be displayed during checkout before payment is completed.

Refunds

Approved refunds are generally returned to the original payment method used for the purchase.

Once a refund has been issued by Oakford Tools, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For additional information about eligibility for returns and refunds, please review our Returns & Refunds Policy.

Payment Security and Fraud Prevention

To protect our customers and business, orders may be reviewed for suspected fraud, unauthorised payment activity, or unusual transaction patterns.

Where reasonably necessary, an order may be held while payment or customer information is verified.

We reserve the right to cancel transactions that we reasonably believe are fraudulent or unauthorised, subject to applicable law.

Taxes

Any applicable taxes or charges will be handled and displayed as required for the relevant transaction.

The final amount payable will be shown during checkout before you confirm your purchase.

Australian Consumer Law

Nothing in this Payment Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law that cannot legally be excluded.

Contact Us

If you have questions regarding a payment, transaction, refund, or order, please contact us:

Oakford Tools

500 Punchbowl Rd
Lakemba NSW 2195
Australia

Phone: +61 478 930 921
Email: support@oakfordtools.com
Website: oakfordtools.com