Terms of Service

Welcome to Oakford Tools. These Terms of Service ("Terms") govern your access to and use of oakfordtools.com, including purchases made through our online store.

Throughout these Terms, "Oakford Tools", "we", "us", and "our" refer to Oakford Tools. By accessing our website, placing an order, or using our services, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law (ACL) or other applicable Australian laws.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into transactions or are using the website with the appropriate permission or supervision where required.

You agree not to:

  • Use our website for unlawful purposes

  • Violate applicable laws or regulations

  • Introduce viruses, malware, or harmful code

  • Attempt to interfere with the security or operation of our website

  • Use our services to infringe the rights of another person

A breach of these Terms may result in restriction or termination of access to our services.

2. General Conditions

We reserve the right to refuse or limit service where reasonably necessary and permitted by law.

We may update, modify, suspend, or discontinue parts of our website or services from time to time.

Nothing in this section limits rights that customers may have under applicable Australian law.

3. Product Information

We aim to provide accurate product descriptions, specifications, photographs, prices, and other information.

However, product colours and appearance may vary depending on your device, screen settings, manufacturing variations, or product updates.

Where an error is identified, we may correct the information as appropriate, subject to applicable consumer law.

4. Prices

Unless otherwise stated, prices displayed on our Australian store are shown in Australian Dollars (AUD).

Prices may change from time to time. The price applicable to an order will generally be the price displayed and accepted at checkout when the order is placed, subject to applicable law.

Shipping costs and other applicable charges will be displayed before you complete your purchase where relevant.

5. Orders

Submitting an order does not necessarily mean that it has been accepted.

We may need to verify order details, payment information, product availability, or other information before accepting or fulfilling an order.

We may cancel or limit an order where reasonably necessary, including where:

  • A product is unavailable

  • Pricing or product information contains a genuine error

  • Payment cannot be successfully processed

  • An order appears fraudulent or unauthorised

  • We are unable to deliver to the supplied address

  • Fulfilment would violate applicable law

If we cancel an order after receiving payment, we will provide an appropriate refund where required.

6. Payments

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Your transaction may therefore also be subject to the relevant payment provider's terms and privacy practices.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Our current shipping options are:

Shipping Method Processing Time Estimated Delivery Cost
Economy Shipping 1–3 Business Days 5–8 Business Days Free
Standard Shipping 1–3 Business Days 3–4 Business Days $15 AUD

Delivery timeframes are estimates and may be affected by the destination, carrier operations, public holidays, weather, and circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible change-of-mind return requests may be made within 30 days of receiving an order, subject to the conditions in our Returns & Refunds Policy.

Separate rights may apply where goods are faulty, damaged, incorrectly described, or otherwise fail to comply with consumer guarantees.

Nothing in our voluntary return policy limits rights or remedies available under the Australian Consumer Law.

Please review our Returns & Refunds Policy for further information.

9. Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Depending on the circumstances, consumers may have rights to a repair, replacement, refund, compensation, or other remedy when goods fail to meet applicable consumer guarantees.

Any warranties, return conditions, limitations, or other provisions in these Terms apply only to the extent permitted by law.

10. Order Information

You agree to provide current, complete, and accurate information when placing an order.

This includes your:

  • Name

  • Billing information

  • Shipping address

  • Email address

  • Telephone number where required

Incorrect information may result in processing or delivery delays.

11. Promotions and Discount Codes

From time to time, Oakford Tools may offer discounts, promotional codes, or special offers.

Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, eligible products, or usage limits.

Unless otherwise stated, promotional offers cannot be combined.

12. Intellectual Property

Unless otherwise indicated, content created for the Oakford Tools website, including our branding, original text, graphics, design elements, and other original materials, is owned by or licensed to Oakford Tools and is protected by applicable intellectual property laws.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

You may not reproduce or commercially exploit our protected content without appropriate permission.

13. Third-Party Services and Links

Our website may use or contain links to third-party websites, applications, payment processors, shipping providers, or other services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent responsibility cannot legally be excluded.

14. Reviews and User Content

If you submit a review, comment, photograph, or other content to us, you must have the right to provide that material.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringes intellectual property rights, or contains malicious software.

We may moderate or remove user content where reasonably necessary.

15. Prohibited Uses

You must not use our website:

  • For unlawful activities

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To distribute malware or harmful code

  • To collect personal information unlawfully

  • To interfere with website security

  • To attempt unauthorised access to our systems

  • To engage in fraudulent activity

16. Disclaimer

We aim to keep our website and services accurate, secure, and available. However, we do not guarantee that the website will always operate without interruption, delay, or technical error.

Any exclusions or disclaimers in these Terms apply only to the maximum extent permitted by Australian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Oakford Tools will not be liable for losses that may lawfully be excluded or limited.

Nothing in these Terms excludes, restricts, or modifies liability, consumer guarantees, rights, or remedies where doing so would be unlawful, including applicable rights under the Australian Consumer Law.

18. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable law.

19. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or applicable requirements.

Any updated Terms will be published on this page. Where appropriate, the effective date will also be updated.

20. Governing Law

These Terms are governed by the applicable laws of New South Wales, Australia, and applicable Commonwealth laws.

Nothing in this section limits any rights a consumer may have regarding jurisdiction or dispute resolution under applicable law.

21. Contact Information

Questions about these Terms of Service can be sent to:

Oakford Tools

500 Punchbowl Rd
Lakemba NSW 2195
Australia

Phone: +61 478 930 921
Email: support@oakfordtools.com
Website: oakfordtools.com