Privacy Policy
Effective Date: September 2026
At Oakford Tools, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit oakfordtools.com, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with our store, we may collect personal information such as:
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Your name
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Billing and shipping address
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Email address
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Telephone number
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Order and transaction details
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Payment-related information
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Customer service communications
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Information you provide when contacting us
We may also automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.
How We Collect Information
We may collect personal information directly from you when you:
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Place an order
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Create or use a customer account
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Contact customer support
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Subscribe to communications
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Complete forms on our website
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Browse or interact with our website
We may also receive information from service providers that help us operate our online store.
How We Use Your Information
We may use personal information to:
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Process and fulfil orders
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Arrange shipping and delivery
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Process payments and refunds
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Communicate about your purchases
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Provide customer support
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Manage returns and other requests
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Maintain and improve our website
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Detect and prevent fraud or misuse
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Maintain the security of our services
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Comply with applicable legal and regulatory obligations
Where permitted, we may also use your information for marketing and promotional communications. You can unsubscribe from marketing emails using the unsubscribe option provided in those communications.
Payment Information
Payments made through our website are processed using the payment methods and payment service providers made available at checkout.
Payment information may be handled directly by these providers. Oakford Tools does not necessarily receive or retain complete payment card details.
How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, including:
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E-commerce and website service providers
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Payment processors
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Shipping and logistics providers
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IT and hosting providers
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Analytics and marketing service providers
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Professional advisers
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Fraud prevention and security providers
We may also disclose information where required by law, regulation, court order, or another lawful request.
We do not sell personal information in the ordinary meaning of selling customer information for money.
Shopify
Our online store may be hosted through Shopify, which provides the e-commerce platform that enables us to offer products and services online.
Information you provide through our store may therefore be processed by Shopify and relevant service providers in accordance with their respective privacy practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support relevant advertising or analytics where applicable.
You may be able to manage cookies through your browser settings and any cookie controls provided on our website.
Disabling certain cookies may affect some website functionality.
International Data Processing
Some of the service providers we use may process or store personal information outside Australia.
Where applicable, we take reasonable steps to work with reputable service providers and handle personal information in accordance with applicable privacy requirements.
Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it where appropriate.
Access and Correction
Subject to applicable Australian privacy laws, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, contact us at support@oakfordtools.com.
We may need to verify your identity before processing certain privacy requests.
Children's Privacy
Our website and products are not specifically directed at children for the purpose of collecting personal information.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
Oakford Tools is not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, legal requirements, or technology.
The latest version will be published on this page with an updated effective date where appropriate.
Privacy Enquiries and Complaints
If you have a question, concern, or complaint about how we handle your personal information, please contact us.
We will review privacy enquiries and complaints and aim to respond within a reasonable period.
Contact Us
Oakford Tools
500 Punchbowl Rd
Lakemba NSW 2195
Australia
Phone: +61 478 930 921
Email: support@oakfordtools.com
Website: oakfordtools.com