Shipping
Effective Date: September 2026
At Oakford Tools, we aim to provide reliable and straightforward delivery services to our customers throughout Australia. This Shipping Policy explains our order processing times, available shipping options, estimated delivery times, shipping costs, tracking, and delivery procedures.
Shipping Locations
We currently ship to eligible addresses throughout Australia.
Shipping availability may vary depending on the delivery location, product size or weight, and available carrier services.
Order Processing Time
Orders are typically processed within:
1–3 Business Days
Processing time begins after your order and payment have been successfully received.
Business days are Monday through Friday, excluding Australian public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Shipping Options
We currently offer the following shipping options within Australia:
| Shipping Method | Processing Time | Estimated Delivery | Shipping Cost |
|---|---|---|---|
| Economy Shipping | 1–3 Business Days | 5–8 Business Days | Free |
| Standard Shipping | 1–3 Business Days | 3–4 Business Days | $15 AUD |
Delivery estimates apply after your order has been processed and dispatched.
Economy Shipping
Economy Shipping is free for eligible orders within Australia.
After the 1–3 business day processing period, Economy Shipping typically takes approximately 5–8 business days for delivery.
Standard Shipping
Customers who would like a faster delivery option may select Standard Shipping for $15 AUD.
After the 1–3 business day processing period, Standard Shipping typically takes approximately 3–4 business days for delivery.
Estimated Delivery Time
Your total estimated delivery timeframe consists of:
Processing Time + Shipping Time
For example, an Economy Shipping order may require 1–3 business days for processing, followed by approximately 5–8 business days for delivery.
Delivery timeframes are estimates and may vary due to carrier operations, destination, public holidays, weather, or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's tracking system to display the latest shipment status.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@oakfordtools.com.
We will make reasonable efforts to update your information before dispatch. However, we cannot guarantee that an address can be changed once an order has entered fulfilment or has been handed to the delivery carrier.
Delivery Delays
Occasionally, deliveries may take longer than the estimated timeframe due to circumstances such as:
-
Carrier delays
-
Severe weather
-
Australian public holidays
-
High-volume shopping periods
-
Transportation disruptions
-
Remote or regional delivery locations
-
Incorrect or incomplete shipping information
If your order is significantly delayed, please contact us so we can review the available tracking information.
Lost or Missing Packages
If your tracking information has not updated for an extended period or you believe your package has been lost during transit, please contact us at support@oakfordtools.com.
Please provide your order number and relevant delivery information so we can investigate the shipment with the applicable carrier.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
When contacting us, please provide:
-
Your order number
-
A description of the issue
-
Clear photographs of the damaged product
-
Photographs of the shipping packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with applicable consumer rights.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping fees solely because Oakford Tools chooses to split your order into multiple shipments.
Remote and Regional Areas
Deliveries to some remote or regional areas of Australia may require additional transit time.
Available shipping services and estimated delivery times may vary depending on your postcode and the carrier servicing your location.
Australian Consumer Law
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Oakford Tools
500 Punchbowl Rd
Lakemba NSW 2195
Australia
Phone: +61 478 930 921
Email: support@oakfordtools.com
Website: oakfordtools.com